Support
Something not right? Email support@shadecubby.com. A real person reads every message and answers within a few business days.
It helps to include your iPhone model, the app version, the product and shade, and a screenshot.
- How prices work
- Something looks wrong
- Shade matches
- Wishlists
- Deleting your data
- Test builds and feedback
- Where the app works
How prices work
Shadecubby doesn’t sell anything, and we don’t earn anything when you buy. Prices come from the stores and can be a few days behind, so the price at the store’s checkout is the one that counts. You see stores and currency for the country you shop in, which you can change in Settings.
If a store shows “See price at …” instead of a number, or there’s no price at all, we couldn’t confirm a current price for that exact item or shade, and we link you to the store instead.
Something looks wrong
If a product, shade, color or price is wrong, or a shade is missing, open the product and tap Report a problem. If you can’t find a product at all, tap Can’t find it? Tell us.
Shade matches
A match is a starting point, not a promise: lighting, finish and how a formula wears on your skin all matter, so swatch before you buy. If one was off, answer “Was this your shade?” and the app will suggest what to try next.
Wishlists
Who can see my wishlist?
Anyone who has its link, so share it with people you trust. It shows your wishes and where to buy them, not your shelf, reviews or skin answers.
Can I see who reserved something?
No. To keep gifts a surprise, the app never shows you who reserved a wish or whether anyone did.
How do I stop sharing?
In the wishlist’s share options you can pause the link, make a new one (the old one stops working) or stop sharing.
I reserved a wish for a friend. How do I undo it?
Open the same link in the same browser and tap Undo.
Deleting your data
In the app, open Settings and tap Delete my data. It erases everything we hold for you and can’t be undone. Deleting the app alone doesn’t delete your data. If you can’t open the app, email support@shadecubby.com. See the privacy policy for more.
Test builds and feedback
Thank you for testing. While Shadecubby is in TestFlight:
- Send feedback with a screenshot: take a screenshot in the app, tap the preview, then tap Share Beta Feedback.
- Send feedback without one: open the TestFlight app, choose Shadecubby, then Send Beta Feedback.
- After a crash: if TestFlight asks to send a crash report, please say yes and add what you were doing.
Where the app works
Shadecubby is for iPhone, in the United States and Canada. It is not made for children under 13.